How Helpdesk Took Our Support to the Next Level
When I started working at Teambox three years ago (a decade in startup time), things were very different. We were a small team of four, functioning organically, and doing a little bit of everything. Basically, we didn’t need to follow any specific process to make our customers happy.
Take Note: Push Notifications Added to iPhone and Android Apps
You’ve probably heard about companies wanting their products to be first and foremost mobile-centric experiences (or what’s being called the “mobile first” philosophy.) You might have even read countless blog posts about how it’s the hip thing to do now. We’re here to tell you why that’s sorta wrong.