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Updating Redbooth Manager and Redbooth Private Cloud (On Premise)

Fall 2016 update: Thank you for your interest in Redbooth Private Cloud. While we continue to support current Private Cloud customers, we are no longer taking on new Private Cloud customers. Find out more about Redbooth's standard cloud security ».

Periodically, we will publish a new version of our Private Cloud product. When we do, we will notify our existing customers by email. You can also check under the “Package” session of the “Redbooth Manager” for newest versions of the product.


Before performing an upgrade on a production instance the following prerequisites must be met:

  • Do a snapshot of the production VM. Additionally, make a backup of your virtual machine disks. In case the upgrade process fails a backup will allow you to recover quickly and safely. More about backups here.
  • Internet access is required for the VM, the upgrade may need to download third-party components not shipped within our package. E.g. Open Source products MariaDB, Elasticsearch, Redis etc.
  • The following IP/Ports must be whilelisted in your firewall. The upgrade process will connect to these to automatically download the upgrade packages and the release notes.
    • Port 80
    • port 443

Download package

To update your product, there are two options:

  • Download the package from internet

  • Upload a package manually

Download the Package from the Internet

Go to the “Package” section. Manager will check if there is a newer version to be downloaded. Then click on “Download now” and follow the progression of the download via a percentage indicator.


Upload a Package Manually

Go to the “Package” section. Click on “Show upload package form” and upload the desired package:


Install package

Once package is ready, installation can be started. First, Redbooth service needs to be stopped by clicking on “Stop Redbooth”:


Only after Redbooth has been stopped can you proceed to install the package:



Warning: During the installation, the process log is displayed and all manager functions are disabled.