This modality allows your team to respond via email to any Redbooth task (or conversation) notifications. Redbooth will then include the response as a comment on the thread.
Before proceeding, ensure you have configured the POP3 or IMAP server.
You can choose to enable Reply To Notifications globally for all projects or specifically for a particular project.
To enable Reply To Notifications for all projects, you need to define a POP3 or IMAP account inside the Manager under the Incoming Email > Default Account section:
Enter the account email in the Email Address field. This will be the email account used in the Reply-To field of notifications generated by Redbooth Private Cloud.
Enter the account username in the User Name. This is the username (or email) used to authenticate to the IMAP/POP3 account.
Enter the account password in the Password field.
Click Save to persist your changes.
Once the configuration has been saved you will again be required to restart Redbooth to apply this change.
Once Redbooth has been restarted, if a project administrator inside Redbooth visits the Project Settings page he(or she) will now see this:
NB! You should not fill in or configure the fields in form above, unless you want to use per-project notifications.
NB! If you just want to reply via email to comments on tasks and conversations, you do not need this functionality.
Note: This applies to Project Administrators and setting up this functionality affects single projects, not the organization as a whole when it comes to creating tasks and conversations from incoming email. if you’d like to learn more about this feature visit our Help Center section.