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Configuring Incoming Email Overview (On Premise)

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Redbooth Private Cloud makes extensive use of email for user notifications. You can use your own email provider or an external system to send these notifications.

Users can reply to email notifications to post replies to Redbooth. To enable this optional (but highly recommended) functionality, you will need an email account able to receive email via POP3 or IMAP.

 

What it does

 

By configuring Incoming Email you and your team will be able to:

  • Reply via email to notifications to post an answer.

  • Reassign or resolve tasks via email.

  • Create new conversations or tasks via email.

 

How it works

 

Once you have configured Incoming Email and restarted Redbooth, a background job will periodically connect to the IMAP or POP3 account and fetch any emails it finds there.

Redbooth will then validate the fetched emails and either process them further (creating tasks, conversations or comments) or notify the sender that the email was invalid for whatever reason.