Using Redbooth From basics to advanced, and everything in between.

Configuring Incoming Email Overview (On Premise)

Fall 2016 update: Thank you for your interest in Redbooth Private Cloud. While we continue to support current Private Cloud customers, we are no longer taking on new Private Cloud customers. Find out more about Redbooth's standard cloud security ».

Redbooth Private Cloud makes extensive use of email for user notifications. You can use your own email provider or an external system to send these notifications.

Users can reply to email notifications to post replies to Redbooth. To enable this optional (but highly recommended) functionality, you will need an email account able to receive email via POP3 or IMAP.


What it does


By configuring Incoming Email you and your team will be able to:

  • Reply via email to notifications to post an answer.

  • Reassign or resolve tasks via email.

  • Create new conversations or tasks via email.


How it works


Once you have configured Incoming Email and restarted Redbooth, a background job will periodically connect to the IMAP or POP3 account and fetch any emails it finds there.

Redbooth will then validate the fetched emails and either process them further (creating tasks, conversations or comments) or notify the sender that the email was invalid for whatever reason.