If you are an organization admin, you can easily manage subscription seats from within your account. This allows you to add or remove seats for your organization, as well as update billing information and view invoices.
Note that the minimum number of seats for all subscriptions is 5. It is not possible to select less than this.
How to add or remove seats
It is normal that organizations need to add or remove seats after they have originally signed up with Redbooth. If you are an admin of a self-serve account, just follow the steps below:
- Click on your avatar in the top right of the screen.
- Select Subscriptions and billing.
- Select Manage subscription.
- Click on the blue Manage subscription button that then appears on the right of the screen.
- You can then add or remove seats by clicking on the + and – symbols. The new price of your subscription will automatically be reflected below.
Click on Adjust subscription and you are finished. Note that if you remove any seats after you have renewed your subscription that we will not refund you for this. Instead, you will renew your subscription in the future for the new number of seats. If you add seats, we will charge you a pro-rata amount.
Updating your subscription
If you have an old Redbooth account then that original plan is no longer available. This means that you cannot add or remove seats unless you update to a current plan. You will see the following message:
If you are not a self-serve customer, you will be prompted to contact Redbooth sales in order to manage subscription seats. Furthermore, if you want to change from Professional to Business, or vice-versa, please contact support.
You must use a web browser to perform this action. It is not possible to do it on the Redbooth desktop app.